Skip to content

Apply for a queue number

Queue number for right-of-occupancy home

To apply for a right-of-occupancy home, you need a queue number granted by the municipality. Apply for a queue number from the housing office in the municipality in which you are looking for an apartment.

If you wish to apply for a right-of-occupancy home in several municipalities, you need a queue number in each of them. An exception to this is the Greater Helsinki area and the KUUMA municipalities (Helsinki, Espoo, Vantaa, Hyvinkää, Järvenpää, Kerava, Kirkkonummi, Nurmijärvi, Mäntsälä, Porvoo, Sipoo, Tuusula and Vihti), where you can apply for multiple apartments with a single number.

The same queue number works for all right-of-occupancy homes in the same municipality even if you submit an application to different right-of-occupancy companies. However, you must submit a separate application to each company.

Permanent queue number received from your municipality is valid until you sign a right-of-occupancy contract and make the right-of-occupancy payment. Because of the reform of Right-of Occupancy Housing Act, permanent queue number must be used no later than 31st of December 2023.

You can apply for a queue number for the future even if you do not need an apartment at the moment. You can apply for a new number as soon as you have signed your right-of-occupancy contract. The queue number is personal and cannot be assigned to another person.

The amendment of the Right-of-Occupancy Housing Act will bring changes to the application for queue numbers.

In the future, the selection of residents for right-of-occupancy homes will be based on fixed-term queue numbers and a national queuing system. The new system will enter into force on 1 September 2023.

If you are planning to apply for a queue number, you can submit your application to the municipality until 31 August 2023. After that, applications for a queue number will be submitted to the national queue number register of the Housing Finance and Development Centre of Finland (ARA). If you already have a permanent queue number granted by a municipality, you must use it by 31 December 2023. Read more about the reform.

Contact details of municipal housing offices

Helsinki, Espoo, Vantaa and KUUMA municipalities

Housing office
Työpajankatu 8 (Kymp-building)
00580 Helsinki
PL 58231
00099 Helsingin kaupunki
Telephone (09) 310 13032 (mon-thu from 9 am to 11 am)
Online application


Municipal housing office: Hamina
Fredrikinkatu 4
49401 Hamina
Telephone: 040 519 3022
Online application


Municipal housing office: Hämeenlinna, service point, Kastelli
Wetterhoffinkatu 2
13100 Hämeenlinna
Telephone: (03) 621 3370,
Fax: (03) 621 3374


Municipal housing office: Imatra
Virastokatu 2
55120 Imatra
Telephone 020 617 111
Online application


Municipal housing office: Joensuu
Merimiehenkatu 30
80100 Joensuu
Telephone (013) 337 5015
Online application


Municipal housing office: Jyväskylä
Hannikaisenkatu 17
40100 Jyväskylä
Telephone: (014) 266 5020


Municipal housing office: Kotka
Kustaankatu 2
48100 Kotka
Telephone: (05) 234 5402, (05) 234 5409


Municipal housing office: Kouvola
Valtakatu 33
45700 Kuusankoski
Telephone 020 615 4509


Municipal housing office: Kuopio
Suokatu 42
70110 Kuopio 
Telephone (017) 182 111


Municipal housing office: Lahti
Vesijärvenkatu 11 C, 3.krs
15141 Lahti
Telephone (03) 81 411


Municipal housing office: Lappeenranta
Villimiehenkatu 1
53100 Lappeenranta (2nd floor in Town Hall) 

Postal address: PL 38, 531010 Lappeenranta
Telephone 040 130 9210
Online application


Municipal housing office: Lohja
Karstuntie 4, PL 71
08100 Lohja
Telephone (019) 369 4300


Oulu10, service point
Torikatu 10
90100 Oulu
Telephone (08) 5585 5800
Online application


Municipal housing office: Raisio
Nallinkatu 2
21200 Raisio
Telephone (02) 434 3230
Online application


Municipal housing office: Riihimäki
Eteläinen asemakatu 2
11130 Riihimäki
Telephone (019) 758 4819
Online application


Rovaniemi, Service point Osviitta
Hallituskatu 7
96100 Rovaniemi
Telephone (016) 322 6800 and
(016) 322 6512
Online application


Municipal housing office: Salo
Tehdaskatu 4
24100 Salo 
Telephone (02) 7781 (switchboard)


Municipal housing office, Siilinjärvi
Kasurilantie 1
Telephone 044 740 1142
Online application


Service point Frenckell 
Frenckellinaukio 2 B
33100 Tampere
Telephone (03) 5656 4400
Online application

Call rates in Finland

Telia 020 161- and 010 620 -numbers:

  • Calls from landline phones 8,35 cents/call + 16,69 cents/minute
  • Calls from mobile phones 8,35 cents/call + 16,69 cents/minute

Calls from abroad are charged at the country’s international call rate + the appropriate rate for calls within Finland.