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Checklist for new residents

We want to warmly welcome you as a resident of Asuntosäätiö! This page provides important information and tips related to your move.

Before the move

Keys and notification of arrival

The agent will tell you where and when you can collect the keys to your new home. The agent will also give you instructions on how to submit a notification of arrival. The information provided will be forwarded to the maintenance company. This way the maintenance company will be able to open the door to the apartment in case you have left the keys inside.

Notification of move

Please also remember to submit notification of your move to Posti and the Digital and Population Data Services Agency. You can do this easily on the Posti website. Also notify your changed address to newspaper and magazine publishers, the bank, insurance company and any other relevant parties.

Home insurance

As a resident, you must have home insurance that covers any damage to your movables. You can take out insurance from any insurance company.

In buildings fully owned by Asuntosäätiö, residents are covered by the AsumisPLUS group insurance against accidents that happen on the housing company’s premises and that normal home insurance does not always cover. The insurance is helpful, for example, if you have to move out because of water damage in the building, if the locks must be replaced because your key is lost or stolen, or if a resident slips in the yard and breaks a bone. Read more about the AsumisPLUS insurance (in Finnish).

Electricity contract

Sign an electricity contract with the power company of your choice before moving in to ensure that you have electricity in your new home when you move in.

Asuntosäätiö’s customer benefits help your move

As a resident of Asuntosäätiö, you can make use of benefits that help your move. Learn more about customer benefits here.

After moving in

Inspecting the apartment

We always carry out a condition assessment of apartments before a new resident moves in. We also hope that as a new resident you inspect the condition of your apartment right after the move and notify us of any faults of defects.

If you live in a right-of-occupancy home, report any faults or defects either in Kotikulma (in Finnish) or by calling our service number +358 94246 9333.

If you live in a rental home, use the inspection form to report your observations within one week of your move. The agent will provide you with the form after you have signed the contract.

Parking spaces and sauna reservations

If you did not agree on a parking space with the agent when signing the right-of-occupancy or rental agreement, you can contact the maintenance company to inquire about free parking spaces. The maintenance company also handles any sauna reservations in the housing company.

Broadband connection

All our cable houses include either DNA or Elisa’s 25 M/bits broadband connection. In our antenna houses, we offer DNA 4G broadband to our residents at a preferential price. You can familiarize yourself with the benefit at Kotikulma (in Finnish). To check the operator at your building, enter your street address in the search field on the apartment search page. The name of the operator is indicated under the building information.

Further information about the internet connection is available on the operators’ pages: dna.fi/asuntosaatio or elisa.fi/asuntosaatio (in Finnish).


Where can I get help?

If the kitchen faucet leaks or the radiator makes a strange sound, report the fault to us.

  • If you live in a right-of-occupancy home, you can file the report in Kotikulma (in Finnish) or by calling our service number.
  • If you live in a rental home, report the fault to our service number. Make a call for all urgent fault reports.

From the shared responsibilities table you can check which of the building maintenance requirements are your responsibilities and which Asuntosäätiö is responsible for.

Contact us

Asuntosäätiö's service number

09 4246 9333

You can contact us in all matters related to housing and applying for an apartment on weekdays from 9 am to 1 pm. In matters related to fault reports, you can contact us 24/7.

You can also contact us by email: asiakaspalvelu@asuntosaatio.fi

Get acquainted with your new home and our common rules

First off, read the rules and regulations of your new home and acquaint yourself with the emergency plan. Please test the fire alarm when you move into your new home. You are always responsible for testing the fire alarm and replacing the battery.

Our right-of-occupancy residents have access to Kotikulma, an electronic communication channel, which makes it easy to take care of housing-related matters. You can use Kotikulma (in Finnish) to report faults or check topical matters as well as the rules and regulations of your own building, among other things.

Alterations in right-of-occupancy homes

You can do alterations to shape your home to your liking, and some alterations can be refunded when you move out. Inspect any alterations made by the previous residents, because the responsibility for maintenance always transfers to the new resident.

If you would like to do alterations, please acquaint yourself first with the alteration work instructions in Kotikulma (in Finnish). Depending on the type of work, alterations always require you to either get permission for the alterations or submit a notification concerning them.

Frequently asked questions by new residents

Where do I find the contact details for my building?

You can easily find the contact details for your building on the Contact information page. If you live in a right-of-occupancy home, you can also check the information in Kotikulma (in Finnish).

How do I get a parking space?

You can contact us by calling to our service number +358 94246 9333 to inquire about free parking spaces.

Does my home have an internet connection?

At Asuntosäätiö, the residence charge of all right-of-occupancy homes and the rent of most rental homes includes a broadband connection offered by either DNA or Elisa. You can check the operator by entering your street address in the search field on the apartment search page. The name of the operator is indicated under the building information. Further information about the internet connection is available on the operators’ pages: dna.fi/asuntosaatio or elisa.fi/asuntosaatio (in Finnish).

How do I know which household maintenance tasks I am responsible for?

You can check the shared responsibilities table to see which household maintenance tasks you are responsible for and which of them Asuntosäätiö is responsible for.

How can I file a fault report?

You can file a fault report by calling our service number +358 94246 9333 that provides service round the clock and every day of the year. If you live in a right-of-occupancy home, you can also file the report in Kotikulma (in Finnish). In urgent matters, it is best to call and make a fault report.

Where do I get an additional key for my apartment?

If you live in a right-of-occupancy home, you can order an additional key through Kotikulma (in Finnish) or by calling our service number +358 94246 9333. Residents of rental homes can order an additional key through the service number.

Is smoking allowed in Asuntosäätiö apartments?

The rules on smoking concerning your home, building and yard are described in the right-of-occupancy or rental agreement. Our newest right-of-occupancy and rental buildings are completely smoke-free. In smoke-free buildings, smoking is only allowed in designated smoking areas.

Our goal is to make all our apartments non-smoking in the future. We want to support the objective of the Tobacco Act, which entered into force in 2016, of ending the sales of tobacco and nicotine products in Finland by 2030. Further information is available on the Tobacco-Free Finland 2030 website